Privacy Policy

Last Updated: 19 August 2026

SouthGate Civils (“SouthGate Civils”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how SouthGate Civils may collect, use, retain and protect personal information when you visit our website, contact us, submit an enquiry, request information about our services, or book an appointment.

SouthGate Civils aims to handle personal information in accordance with applicable South African laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. Company Information

SouthGate Civils

Telephone: (031) 563-0661
Email: qs@sgcivils.co.za
Address: 11 Lancaster Gve, Rosehill Ave, Park Hill, Durban, 4051, South Africa
Website: https://www.sgcivils.co.za/

2. Personal Information We May Collect

Depending on how you interact with SouthGate Civils, we may collect personal information that you voluntarily provide to us.

This may include:

• Name and surname

• Email address

• Telephone number

• Company or organisation name, where provided

• Project or service requirements

• Information provided in an enquiry

• Information provided when requesting a quotation

• Appointment details

• Any other information that you voluntarily provide when communicating with us

We aim to collect only information that is reasonably necessary for the purpose for which it is requested.

3. How We Collect Your Information

We may receive personal information when you:

• Contact us by telephone

• Contact us by email

• Submit an enquiry through our website

• Request information about our services

• Request a quotation

• Book an appointment or consultation through our website

• Communicate with us regarding a potential or existing project

We may also receive technical information automatically when you visit our website, depending on the website technologies and services in use.

4. How We Use Your Personal Information

Personal information provided to SouthGate Civils may be used for legitimate business purposes, including:

• Responding to enquiries

• Responding to requests for information

• Contacting you regarding your enquiry

• Understanding your project requirements

• Preparing or discussing quotations

• Arranging appointments or consultations

• Communicating with prospective or existing clients

• Providing information about our services

• Managing communications relating to projects

• Maintaining appropriate business records

• Protecting the security and proper operation of our website

• Complying with applicable legal obligations

We will not use personal information for purposes that are incompatible with the purpose for which the information was collected, unless permitted or required by law.

5. Appointment Booking

If you use an appointment booking form on our website, we may collect information such as your name, contact details, preferred appointment date and time, and information relating to the reason for your appointment.

This information is used to arrange and manage your appointment and to communicate with you regarding the appointment.

Please do not provide unnecessary personal or confidential information when completing an appointment form.

6. Contact Forms

When you submit information through a contact or enquiry form, SouthGate Civils may use that information to respond to your request and, where relevant, discuss your project or service requirements.

The information you provide should be limited to information reasonably necessary for your enquiry.

7. Legal Basis for Processing

SouthGate Civils will process personal information in accordance with applicable legal requirements.

Depending on the circumstances, processing may be necessary because:

• You have provided information for a specific purpose;

• Processing is necessary to respond to your request;

• Processing is necessary in connection with a potential or existing business relationship;

• Processing is necessary to comply with a legal obligation; or

• Another lawful basis permitted under applicable law applies.

POPIA establishes conditions for the lawful processing of personal information, including requirements relating to accountability, processing limitation, purpose specification, information quality, openness, security safeguards and data-subject participation.

8. Sharing of Personal Information

SouthGate Civils will not sell or rent your personal information.

We may disclose personal information where reasonably necessary for legitimate business purposes or where required or permitted by law.

This may include disclosure:

• To authorised persons within SouthGate Civils who need the information to respond to your request;

• Where disclosure is required by law;

• Where necessary to protect our legal rights;

• Where necessary to prevent unlawful activity or protect the security of our systems; or

• Where you have otherwise authorised or requested the disclosure.

We will not disclose personal information for unrelated purposes without an appropriate lawful basis.

9. Third-Party Service Providers

Our website may rely on third-party services to provide certain website functionality.

Where a third-party service processes personal information on behalf of SouthGate Civils, we aim to ensure that the processing is handled appropriately and in accordance with applicable privacy requirements.

We do not state that any particular third-party service is used unless that service is actually implemented on the website.

10. Website Information

When you visit our website, certain technical information may potentially be processed as part of normal website operation.

Depending on the technology and services used on the website, this may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Technical information relating to website operation

This information may be used where necessary for website operation, security, troubleshooting and improvement.

11. Cookies

The SouthGate Civils website may use cookies or similar technologies where required for website functionality or other website services.

Cookies are small files that can be stored on your device when visiting a website.

Where cookies are used, they may assist with website functionality, preferences, security or other website-related purposes.

You can manage cookie settings through your web browser. Disabling cookies may affect certain website functionality.

SouthGate Civils does not claim to use specific advertising or analytics cookies unless such technologies are actually implemented on the website.

12. Direct Marketing

SouthGate Civils may contact you regarding your enquiry, requested services or an existing business relationship.

Where direct marketing is conducted, SouthGate Civils will comply with applicable legal requirements, including POPIA.

You may object to receiving direct marketing communications from us and request that we stop contacting you for marketing purposes.

13. Security of Personal Information

SouthGate Civils takes reasonable measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

If you believe that your personal information has been compromised or that there has been a privacy-related incident involving your information, please contact SouthGate Civils using the contact details provided in this Privacy Policy.

14. Retention of Personal Information

SouthGate Civils will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on the nature of the information, the reason it was collected, the relationship between SouthGate Civils and the relevant person, and any applicable legal or business requirements.

When personal information is no longer required, reasonable steps may be taken to delete, destroy or otherwise dispose of it appropriately.

15. Accuracy of Information

SouthGate Civils aims to keep personal information reasonably accurate and up to date.

If information that we hold about you is incorrect or incomplete, you may contact us and request that it be corrected or updated.

16. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information that we hold about you;

• Request correction of inaccurate or incomplete personal information;

• Object to certain processing of your personal information;

• Object to direct marketing;

• Request deletion of personal information where applicable;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint where you believe your personal information has been processed unlawfully.

These rights are subject to the requirements and limitations of applicable law.

The Information Regulator confirms that POPIA provides protections relating to the processing of personal information and provides mechanisms for data subjects to raise complaints concerning possible violations.

17. Requesting Access to Your Information

If you would like to request access to personal information that SouthGate Civils holds about you, you may contact us at:

Email: qs@sgcivils.co.za
Telephone: (031) 563-0661

Your request may need to contain sufficient information to allow us to identify you and locate the relevant information.

Requests will be handled in accordance with applicable legal requirements.

18. Complaints

If you have a concern about how SouthGate Civils has handled your personal information, we encourage you to contact us first so that we have an opportunity to address your concern.

You may also lodge a complaint with the Information Regulator of South Africa where applicable.

The Information Regulator provides a process for submitting POPIA complaints relating to alleged violations of personal-information rights.

Information Regulator of South Africa

Telephone: 010 023 5200
Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za

The Regulator’s current official contact information is available on its website.

19. PAIA

The Promotion of Access to Information Act 2 of 2000 (“PAIA”) may also apply to requests for access to records held by SouthGate Civils.

Where applicable, requests for access to records will be handled in accordance with the requirements of PAIA.

The Information Regulator provides guidance, forms and resources relating to PAIA and access to information.

20. Children’s Information

Our website is intended for general business and service-related use.

SouthGate Civils does not intentionally request unnecessary personal information from children through its website.

If you believe that personal information relating to a child has been submitted to us improperly, please contact us.

21. Third-Party Websites

Our website may contain links to websites operated by third parties.

SouthGate Civils is not responsible for the privacy practices, content or security of third-party websites.

When visiting a third-party website, you should review that website’s own privacy policy before providing personal information.

22. Changes to This Privacy Policy

SouthGate Civils may update this Privacy Policy from time to time where necessary to reflect changes to our website, services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

23. Contact SouthGate Civils

If you have any questions regarding this Privacy Policy or the way SouthGate Civils handles personal information, please contact us:

SouthGate Civils

Telephone: (031) 563-0661

Email: qs@sgcivils.co.za

Address:
11 Lancaster Gve, Rosehill Ave,
Park Hill, Durban, 4051,
South Africa

Website: https://www.sgcivils.co.za/

SouthGate Civils is committed to treating personal information responsibly and taking reasonable steps to protect the information provided to us.